Welfare Coordinator Job Profile

This page is the complete description and details for the summer camp Welfare Coordinator position including job responsibilities, dates, wage, etc. At the bottom of the page you can apply online.

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Job Overview

Job Title: Welfare Coordinator

Level: Mid-Management

Reports to: Camp Director

Responsible for: Welfare of all campers within an age group and parental communication about any issues regarding camper welfare.

On TECS Summer Camps we take the welfare of our campers very seriously and for that reason we have this mid-management position. All of the staff (monitors, teachers, etc.) are responsible for the welfare of the campers in their groups or classes, the welfare coordinators role is to ensure the staff have all of the tools and support they need in order to properly care for their campers. The welfare coordinator will then act as the next port of call when welfare or discipline issues go beyond the ability of the staff member. The welfare coordinator is one of the few native Spanish speaking staff on our camps as not only will they sometimes need to talk to the kids in Spanish when needed, but they are also responsible for all communication with the parents on issues about their child.

Perspective candidates should be Spanish with a very high level of English and have a caring and mature personality and a desire to utilise this in their work. Candidates should be young, or young at heart, and full of motivation and energy in order to meet the extraordinary demands of camp work. Candidates should enjoy, and be good at, helping others with problems and be effective communicators in English and Spanish. We prefer candidates who have a love of the camp environment, especially if they have been ex-campers or staff themselves.

Job Responsibilities + Tasks

To provide a supportive emotional base for campers.
To manage and supervise the welfare care provided by staff.
To communicate with parents about problems and issues of age group campers.

WELFARE and PARENTAL COMMUNICATION:

Communicate results of any discussion with parents or children to relevant people (staff members, fellow coordinators, directors).
Insert and update welfare “observaciones” on the TECS Database.
As required, phone parents of “problem” children to discuss how the child is getting on and what action is being taken to help the child settle in.
At all times be available to help with emotional children in cases that the monitor and/ or teacher is incapable of comforting the child on their own.
Morning and nightly check up on “problem” children and help to comfort them and find source of problem. This will include checking up on welfare and discipline issues in classes.
As assigned and supervised by Camp Nurse, provide simple medical care to campers.
With nurse, monitor that campers in the assigned age group daily take needed medicines.

Monitor and document on a daily basis any welfare problems which are brought to your attention.
Go with the campers for any hospital visits as required.
Participate and manage Hygiene Check on Arrivals and mid- camp for age group. Provide support to other age groups when needed.
Having the camp emergency mobile phone on them at certain points during the day and being ‘on-call’ once every second night.

MANAGEMENT

Meet daily with monitors and teachers and inform them of all matters related to the age group welfare. Receive info back from staff regarding welfare and discipline problems and take appropriate follow up action.
Meet daily with Director and pass on any relevant information and request needed welfare and parental communication information.
Meet daily with Activity and TEFL Coordinators to talk about all age group issues. Give fellow age group coordinators a brief resume daily of how all major welfare and discipline issues are progressing.
Monitor staff performance in all welfare and discipline areas and give regular feedback to staff on their performance, both positive and critical, as relevant. At all times keep peer coordinators and Director informed of any staff issues you are aware of.
At all times be responsible for making sure staff up hold camp rules and regulations.

STAFF WELFARE

As required, support staff with any emotional problems they may encounter while on camp, making sure to communicate all problems to Activity and TEFL Coordinator.
When staff members are ill, look after their welfare:
1. Making sure the nurse goes to see them.
2. Accompanying them to hospital/ doctor as required.
3. Ensuring needed medicines are picked up by Camp Drivers if staff member is not well enough to go to the pharmacy.
4. Ensuring they are brought food at meal times.
5. Regularly checking in on them to check how they are.

TRAINING WEEKs AND PREPARATION OF CAMP

Take part in meetings held before the start of camp.
Contribute to the planning of the training weeks.
Run the welfare side of the familiarisation week, per age group, and also contribute and run other parts of training programme as needed.
Familiarise yourself thoroughly with all parts of the job before the start of staff training. Reading the camp manuals, https://tecsemployment.com/manuals/, before your arrival.
Help to get the camp site ready for the arrival of the staff and assist with the Staff Arrivals Day

PROGRAMME RESPONSIBILTIES

Supervise the welfare part of the getting up routine.
Supervise phoning in and out time of assigned age group.
Supervise shower time in assigned area.
Supervise all parts of all meal times go smoothly: diets, serving, and quality of food and general control of campers.
Monitor the calling in and out times of campers.
Daily for first hour of class check up on problem children, as discussed with TEFL Coordinator, and check there are no problems.
Supervise the welfare part of sports sessions.
Supervise the welfare part of bonding sessions or evening entertainment preparation.
Every second or third night, as assigned, is on duty night watch welfare coordinator, supervising the putting to bed procedure for age groups and providing welfare and discipline support as needed. Cover for the Nurse during these times for simple medical problems. Welfares must stay on site all night when on Night Watch.
Control the camp switch board during calling in time as assigned. (Only for Family Camp)

OTHER GENERAL DUTIES

Assist in the preparation of the camp site on the weekend before the staff arrival.
Act as Welfare Coordinator on one of the excursions at the weekend, which includes working the night time and morning routine of that excursion. The welfares are also responsible for taking the medical bag on excursion days and handing out medicines and dealing with minor ailments as required.
On Arrivals, assist with admin “check ins” communicating with parents about welfare, health and other issues of children.
On Departures, assist with admin “check outs” communicating with parents about any relevant welfare or TEFL issue.
During all meal times, ensure campers are gaining the correct nutrition within their meals and eating well. Assist monitors/teachers with welfare and/or dietary issues. Give Ast. Director feedback on food quality.
At times carryout assigned office/admin tasks.
As needed, accompany children and staff on trips to the hospital/ dentist etc..
Speak English to the campers at all times unless Spanish is needed for welfare, discipline or medical reasons.
Ensure the campers respect all camp facilities and equipment at all times and be responsible for ensuring the campers uphold the camp rules and regulations.
Uphold all areas of the staff code of conduct as outlined in the conditions of contract sheet and be an example to fellow staff of correct work conduct and attitude at all times.
Carry out all tasks asked of you by the members of the TECS management team, professionally and thoroughly.
Must wear uniform continuously: yellow TECS polo.

Returnee Coordinators (do all the above responsibilities but in addition)

Are expected to be positive role models to all new coordinators.
Are expected to support and provide assistance to new coordinators whenever needed.
In case of illness, may be needed to cover for more senior staff.

Head Coordinators (do all above plus returnee responsibilities)

Will take part in management training week, one will also come out a week earlier and be paid an extra bonus for preparing everything for management training week.
Will run the daily coordinator meeting.
Is expected to provide constant support and assistance to both new and returnee coordinators as they deem is needed as is assigned by the Camp Director.
In case of need may be assigned by Central Office to cover for Camp Director.
Will have a bigger role in how the welfare area is running in all age groups.

HOURS OF WORK:

The hours of work for a Coordinator are not set and are instead dictated by daily events. All candidates should be prepared to have an open work schedule and be prepared to work long hours, particularly in the initial stages of camp, to get jobs/tasks finished. The Coordinator will have one day off each week at the weekend and usually on good days (i.e. ones with few problems) be able to take around a 2-3 hour break in the morning. Welfare Coordinators will be the night watch welfare responsible every second of third evening and be required to be on site all night on those days. They will be free at night (from end of putting to bed duties) on the other days. All staff are also always required to stay on site at night on pre-departure Fridays and on all Sundays.

Benefits of Working on a TECS Summer Camp

Ambience of summer camp environment- team work and spirit!
Fulfilment of working with kids and of managing people in that environment.
Professional and personal development
Friends from around the world.
Sun and fun!

TECS PROVIDES:

Staff uniform- enough so you won’t have to rewash them yourself!
Staff events- weekend trips, sport and game competitions during camp.
Management Bonding Meal at before camp starts and reward meal at end of summer.
Staff final meal – these are big things and for many staff the highlight of the summer so DON’T LEAVE CAMP UNTIL THE DAY AFTER WORK FINISHES.
Knowledgeable year round central office management. The top management were ALL once staff members and mid-management themselves at one point.
Supportive management structure.
Guiding hand on the rewarding path to professional development and personal development.

Job Review and Performance Management

Regular feedback will be provided from the Camp Site Director about job performance and objectives. Also the Camp Site Director will be available at any time to discuss concerns or problems that may occur.

POSSIBLE FUTURE EMPLOYMENT:

TECS runs a year round academy and has a year-round team, therefore for teachers who display the correct attitude and work performance level there will be the opportunity of year round employment with us.

What we’re looking for: Requirements + Knowledge/Skills

EXPERIENCE

Extensive experience working with children.
Experience of dealing with the emotional problems of others, be it in a professional or personal role.
Experience of working in a fast moving environment where stress levels can at times be very high.
Experience of dealing with simple medical ailments of children is preferred but not essential.

QUALIFICATIONS

Candidates with relevant qualifications working with children will be viewed favourably.
Applicants with recognised qualifications in English, First Certificate and above, will be looked upon favourable.
Any first aid qualifications will be looked upon favourable.

KNOWLEDGE/SKILLS

First class interpersonal skills.
The ability to manage continually conflicting priorities in a high pressured environment.
High energy levels and a young but responsible and mature outlook on life and work.
Fluency in Spanish and a very high level of English and a good knowledge of the customs and cultures of both countries (please note that if your English level is not high enough to work completely in this language you should not apply for a welfare position).
Ability to work effectively and efficiently alone with little supervision or support.

A caring personality, which will allow children to take to you quickly and view you as a surrogate mother or father.

STATEMENT OF WRITTEN PARTICULARS

Arrive on Friday 25th June from 15:00-20:00.
Management Training Week: 26th-29th June.
Staff Training Week: 30th June* – 3rd July.
Camp Start Date: 4th July (camper’s arrival).

Strong candidates should apply even if the exact dates of training weeks do not perfectly suit.

NOTE: Apart from our summer camps we also run various school camps in the month of June so there are options for extra weeks of work for those who are available. If interested, please indicate on application and in interview.

*As this is start of camp work for coordinators, this is the start date which will appear on Spanish contracts.

Wage + Work Dates

We employ managers for between 1-4 fortnights, with the vast majority being for fortnights 1,2 and 3. Below you can see the stated contract length (excluding training week). All figures shown below are NET (after tax):

Camps 1 + 2 (Magic/Little Village + TECS Gredos)

Dates (inc. training): 26th June – 31st July 2021
Net Pay: €1100
Performance bonus (Excellent+ –€150, Very good – €75)

Camps 1 – 3 (TECS Puerto)

Dates (inc. training): 26th June –14th August 2021
Net Pay: €1650
Performance bonus (Excellent+ –€225, Very good – €112.50)

Camps 1 – 4 (TECS Puerto)

Dates (inc. training): 26th June –28th August 2021
Net Pay: €2200
Performance bonus (Excellent+ –€225, Very good – €112.50)

Head Welfare Coordinator: + €100

There are only Head Coordinators in TECS Camp Puerto and is a coordinator, usually a returnee, selected by the Ast. Director of Language Camps. The bonus is ONLY for doing responsibilities very well as judged by Camp Director and it is not guaranteed. The bonus is for a Head coordinator who worked 6/8 weeks in TECS Camp Puerto.

Welfare Coordinator Trainer: + €100

This will involve being a trainer during our management training, and doing a lot of the training of the other coordinators. The trainer will have a meeting (by phone/skype) and the information sent to them a week or two before their arrival. Trainers will need to prepare their trainining during this time so it is ready for when they arrive. Usually the trainer will arrive either early in the morning on the arrival day, or the day before so they can have final meetings before management training begins.

Other Conditions + Notes:

Accommodation throughout contract length.
All meals will be provided from the beginning of management training weekend, and some but not all before then.
TECS believes in professional development and for that reason extensive training is given to all our staff who will be as well trained as is possible for the taking on of all their responsibilities.
All as stated above in “benefits of the job”.
As we believe in team bonding there will be social events organised in the evenings during Management training weekend, including the Friday arrival evening, which you are expected to attend in order to create the best management team possible.
There will be a special end of camp dinner and party for staff in all camps on the last night of the 2nd fortnight for Magic/Little Village and TECS Camp Gredos. Staff are permitted to sleep on site the night of their end of camp dinner and party but must leave before 12 noon on the Sunday. For those working in August there will be another end of camp dinner and party at the end of fortnight 3.
Although it is unusual, we may have a mini camp running during our training week. This means that some staff, usually managers or returnee staff, will be needed to work on them.
Performance Bonuses: This is a possible performance related bonus. TECS provides standard reference gradings (Exceptional (E), Excellent (Ex) Very good (VG), Good (G), To Standard Required, Below Standard Required, Unsatisfactory) and believes in reward staff, with the bonuses stated above, should their performance be deemed to be above the high standards we demand of our staff (i.e. above Good). These bonuses will be based on the reference grading as decided on by the camp director. An employee is NOT entitled to any bonus should they be deemed to have done a performance that is deemed to be “Good”, “To Standard Required”, “Below Standard Required” or “Unsatisfactory

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